Staff Resources

See a variety of resources below available to all Town staff to support you in effectively interacting with those who speak languages other than English and comply with the requirements of our Language Access Plan.

Language Identification Guide

Use this to identify a resident’s language

24/7 Language Access Line: Town Staff ONLY

Call this number when you cannot schedule interpretation in advance for an in person or telephone interaction.

Resident Language Access Request Line

Residents may call this number to request interpretation or translation for town services.

Multilingual Demographic Cards

Demographic questions translated into: Spanish, Mandarin Chinese, Karen, Burmese

Language Access Plan

See here the full Council-approved LAP, which includes the Town's policies and procedures related to language access.

Town Staff Guide

This is a tool for Town Staff at large that use language access services.