Submit a Business Case

“Ensuring technology tools are the right fit”

The Town of Chapel Hill’s Technology Solutions Department offers support to departments reviewing business software to help automate and streamline one or more business processes.

The Business Analyst works with the subject matter expert(s) and/or requestor(s) to outline requirements aligned with strategic objectives and administrative responsibilities.

Submit a new Business Case Learn More About the Process

When to Get TS Help

TS is making some changes to its governance model in order to improve project intake, prioritization, and ensure IT efforts are properly resourced.

We are using the OpenGov application to submit the business cases. If you have not used OpenGov before, you will need to create an account to submit a business case. This method will allow you to save your work and return back to your form to complete at a later time. Also, submitters will be able to check on the status of their review during any point in the process.

The directions to create an account as well as submit a business case can be found here.

This form is also required if there is a technology project that your department plans on initiating between now and the rest of this fiscal year as well.

In addition, we are encouraging those subject-matter-experts within your department that has previously engaged or reached out to TS with a current need and meets one or more of the above-mentioned project criteria to also complete this form. Those individuals will receive separate targeted email requests to complete.

Do I need to submit a Business Case?

  1. A new business functionality is being added that involves software or hardware connectivity to the town network.
  2. Existing technology is being updated, upgraded, or replaced.
  3. A technology system is being in-sourced or out-sourced either partially or completely.
  4. The project has a technology enterprise potential (i.e., a single system could serve or benefit many departments).
  5. The project will require technology resources before, during, or post implementation and/or has ongoing technology maintenance costs.
  6. The technology has some form of accepting payments.
  7. The technology involves creating, collecting, storing, or sharing of town data.
  8. Solution will require the creation of a new website.
  9. The total project cost is $5,000 dollars or greater.
  10. Saw something at conference and want to implement it.
How Can We Help You?
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